Biežāk uzdotie jautājumi
Pasūtījumi un pirkumi
Kā es varu atcelt vai mainīt savu pasūtījumu?
Kā es varu atcelt vai mainīt savu pasūtījumu?
Ja nepieciešams labot piegādes adresi, kontaktinformāciju vai atcelt pasūtījumu, lūdzu, sazinieties ar mūsu klientu atbalstu pēc iespējas ātrāk pa e-pastu info@medexy.lv vai admin@medexy.lv. Mainīt pasūtījumu iespējams tikai līdz brīdim, kad tas nav nodots piegādei.
Kā es varu izsekot savu pasūtījumu?
Kā es varu izsekot savu pasūtījumu?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Ko darīt, ja mans pasūtījums ir bojāts vai trūkst kāda prece?
Ko darīt, ja mans pasūtījums ir bojāts vai trūkst kāda prece?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Nesaņēmu visu pasūtījumu — ko darīt?
Nesaņēmu visu pasūtījumu — ko darīt?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Atgriešana un apmaiņa
Kāda ir jūsu atgriešanas politika?
Kāda ir jūsu atgriešanas politika?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
Kā es varu atgriezt preci?
Kā es varu atgriezt preci?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Vai varu samainīt preci pret citu?
Vai varu samainīt preci pret citu?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
Cik ilgi notiek naudas atmaksa?
Cik ilgi notiek naudas atmaksa?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Piegāde un izsekošana
Cik ilgā laikā notiek piegāde?
Cik ilgā laikā notiek piegāde?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Vai piedāvājat ekspress piegādi?
Vai piedāvājat ekspress piegādi?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Vai varu mainīt piegādes adresi pēc pasūtījuma veikšanas?
Vai varu mainīt piegādes adresi pēc pasūtījuma veikšanas?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.